Payment and Cancellation Policy: ​

Advance Payment Package reservations and Non-Refundable Rate reservations are non-refundable and non-cancellable.

Payments for a single room will be charged to the credit card on file 5 days prior to your check-in date. Cancellations after that time will receive a 50% refund, however, cancellations within 24 hours of your check-in date will not receive a refund. ​

Payments for multiple rooms will be charged to the credit card on file 14 days prior to your check-in date. Cancellations after that time will receive a 50% refund, however, cancellations within 24 hours of your check-in date will not receive a refund. ​

Reservations for SXSW, ACL, Formula One, and UT Graduation weekend are non-refundable and full payment is due at the time of booking. Cancellations at any time will not receive a refund. ​

Full house bookings (booking the entire hotel) require a $500/night non-refundable deposit at the time of booking. Any cancellation of this booking will result in the loss of the deposit. Payments for full house bookings must be made in full by 3 PM Central time 2 months prior to your check-in date. Cancellations after that time will receive a 50% refund, however, cancellations within one week of your check-in date will not receive a refund. ​In the event that you do not show up at the hotel or you depart early, no refund will be provided for the unutilized nights of the booking.

Please note, if you have an email spam blocker and/or do not receive an email confirmation upon making a reservation, please check your junk mailbox or call 512.737.1010