Payment and Cancellation Policy

Policy Overview

These terms apply to reservations at Frame Hotel - SoCo and Frame Hotel - Treehouse.

• Non-Refundable RatesDiscounted non-refundable rates are final and cannot be changed or canceled.
• Flexible RatesYour payment is processed 5 days before arrival at 4:00 PM Central Time.
• Cancellations after payment is processed are 50% refundable.
• Cancellations within 24 hours of check-in are non-refundable.
• Special Event Dates (SXSW, ACL, and F1) Full payment is due at booking and is non-refundable.
• Group Stays & Full Property BuyoutsFor group bookings or private buyouts, contact stay@framehotel.com for a custom proposal.

Related Policies

• Hotel Policies for arrival details, age requirements, quiet hours, and guest guidelines.
• Terms of Service for full website and service terms.
• Privacy Policy for how information is collected and used.